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MERCHANT'S FAQs

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NEW MERCHANT'S FREQUENTLY ASKED QUESTIONS

  • What is the first thing I need to do to start accepting credit cards?
  • You will need a merchant account set up for your business. This will give you the ability to accept credit and debit cards in person, online, or over the phone.
  • How do I apply for a merchant account?
  • If you would like to sign up for a merchant account, you can call us at 866-912-8779, complete the “free quote” form, or email us at info@MerchantServices.com
  • What credit cards will I be able to accept?
  • Merchant Services offers processing services for all major credit cards including Visa, MasterCard, Discover, American Express, Diner’s Club, and JCB.
  • Can I also accept debit cards?
  • Yes. Merchant Services leads the industry in debit card processing with access to both national and regional networks.
  • How long will it take before I can start accepting credit and debit cards?
  • With Merchant Services, we can get you up and running within the same day in many cases.
  • When will I receive funds from the transactions which I process?
  • Funds from your processed transactions should be deposited into your checking account within 2-3 business days.
  • How are credit cards charged?
  • Upon swiping a credit card in a POS terminal or entering the required customer information into a virtual terminal, the information is sent from the merchant to Merchant Services. Merchant Services then requests the money from the issuing bank, which is deposited directly into your bank account.
  • What is the difference between a void and a refund?
  • A void must be performed prior to the authorization of a transaction. After a transaction is authorized, the transaction cannot be voided by the merchant. A refund must be applied to the customer’s account.
  • What types of processing solutions does Merchant Services offer?
  • Merchant Services offers a wide range of processing solutions for merchants so you can choose which is right for you. From retail stores to ecommerce and mail order to mobile transactions, Merchant Services has the right solution for your business.
  • How do I process other payment methods, such as checks?
  • Merchant Services offers check acceptance solutions which provide you with 100% guaranteed electronic payment transferred directly to your bank. We eliminate the hassle of bounced checks or trips to the bank.
  • What is MOTO processing?
  • MOTO (mail order/telephone order) processing is also known as “card not present” MOTO transactions allow customers to make purchases by providing their credit card information without providing a signature over the telephone, Internet, or via mail.
  • What is a virtual terminal?
  • A virtual terminal is a processing terminal which merchants may use to process transactions online. Virtual terminals can be accessed from any computer with an Internet connection.
  • What is PCI compliant?
  • Payment Card Industry (PCI) compliancy is required for all equipment for most transactions. Merchant Services offers a full line of secure PCI compliant POS equipment certified by Visa/MasterCard and American Express.
  • How do I program my equipment?
  • Merchant Services makes getting up and running quick and easy with our free training and set-up for new merchant accounts.
  • Why do different accounts have different rates?
  • Different accounts have different rates depending on your business’s specific needs and risk factor. For example, some accounts may strictly be store front retail while some businesses accept credit cards over the phone (or “card not present”) which presents a slightly higher risk leading to slightly increased rates.
  • Why switch to Merchant Services?
  • Merchant Services offers the lowest rates available, guaranteed! We assure processing for all major credit and debit cards, allowing you to accept all your customers.
  • Is my existing POS compatible with Merchant Services?
  • Merchant Services processing solutions are compatible with most POS systems. To ensure your POS system is compatible, contact us.
  • What other services does Merchant Services offer merchants?
  • Besides credit card processing, Merchant Services also does check processing. We offer cash advances for merchants, as well as gift cards and customer loyalty programs.
  • How do you determine my monthly minimum?
  • Every business’s monthly minimum is based on the amount of transactions processed throughout the month.
  • What if I already have processing equipment, but want to switch to Merchant Services?
  • No problem. Merchant Services supports all major terminals and processing equipment and would be happy to discuss the Merchant Services advantage with you in detail. Contact us to see if you equipment is compatible.
  • What is SafePay?
  • SafePay is Merchant Services’ proprietary ecommerce gateway that allows merchants to submit transactions online quickly and securely. Using SafePay, you can process sales, authorizations, refunds, and capture existing or voice authorized transactions. The SafePay Gateway can be accessed from any computer Internet access at any time, providing a quick and convenient way for merchants to process transactions.
  • Do you offer merchant accounts to businesses located outside of the United States?
  • Yes, operating under the name MSI Canada, Merchant Services is the leading provider of merchant services in Canada.
  • Are there any businesses that you do not allow to apply?
  • Yes. To hold ourselves to the highest level of integrity, Merchant Services does not provide services for certain types of businesses.
  • What kind of support does Merchant Services offer in case something goes wrong?
  • At Merchant Services, our world-class customer service and technical support is available 24/7/365 days a year. With Merchant Services, you will always get a support expert on the phone quickly who is located in our New York offices.
  • Are there any businesses that you do not allow to apply?
  • Yes. To hold ourselves to the highest level of integrity, Merchant Services does not provide services for certain types of businesses.

CURRENT MERCHANT SERVICES CUSTOMER'S FREQUENTLY ASKED QUESTIONS

  • How do I change my address and/or telephone number?
  • If there is a change in the business name and/or DBA, the Articles of Incorporation must be provided to Merchant Services. To make this change to your merchant account, please fax a written request to our Customer Service Department at 111-111-1111.
  • How do I change the ownership information if I’ve recently acquired or sold the business?
  • The new owner must complete a new Merchant Application and Agreement. Contact your Sales Representative for assistance, or you may contact Merchant Services directly at 111-111-1111
  • How do I know what has been deposited into and/or deducted from my checking account by Merchant Services?
  • This information is available in several formats. A monthly processing statement is mailed the first week of each month for the preceding month’s activity. Checking your bank statement is also an option. Deposits and withdrawals will be listed on your bank statement as “Bankcard Processing”. A third option is to call our Customer Service Department at 111-111-1111.
  • How frequently are funds deposited into my business checking account?
  • Activity on your merchant account is processed on a daily basis and is reported according to the processing date. The transfer of funds to or from your checking account takes place through the Automated Clearing House (ACH). Depending on your merchant account type, the transfer may vary from 2 to 5 business days. Weekends and Federal holidays are not considered as business days.

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Merchant Svc LLC is a registered Independent Sales Organization of Bank, N.A., Concord, CA. | Merchant Svc LLC is a registered Independent Sales Organization of Pathward, N.A., Sioux Falls, SD. | American Express may require separate approval. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries.

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